Terms and Conditions

1. General

• All products are sold for personal use only and not for resale.
• We reserve the right to update these terms at any time without prior notice.

2. Pricing & Product Availability

• All prices are listed in Brunei Dollars (BND) and include relevant taxes unless otherwise stated.
• Prices are subject to change without prior notice due to supplier cost changes, currency fluctuations, or external market factors.
• In the event of product unavailability after your order is placed, we will contact you with options for refund or replacement.

3. Pre-Orders

• Items marked as “Pre-Order” are not in stock and will be shipped or made available for collection once they arrive.
• Estimated arrival dates are for reference only and may change due to supplier or shipping delays.
• We allow partial payments for pre-orders to secure your item. The remaining balance must be settled before or during collection.
• While we strive to ensure all pre-order items arrive as scheduled, there may be instances where products become unavailable or discontinued. If this occurs, you will be notified and issued a full refund.
• Due to the nature of batch-based orders, pre-orders cannot be cancelled once placed. By confirming a pre-order, you agree to this no-cancellation policy.

4. Payments

• Cash (available only for self-pickup orders)
• Bank Transfer (via BIBD or Baiduri)
• Online Payment via our Shopify store using the CYBS payment gateway

• Cash payments are only accepted at the time of pickup.
• Partial payment is available for pre-orders; full payment must be completed before or during item collection.
• Payments must be completed within the agreed timeframe. Orders may be cancelled if payment is not received.

5. Refunds & Exchanges

• In-stock items are non-refundable once the order is confirmed, unless the product is damaged, defective, or incorrect upon receipt.
• Pre-orders are strictly non-cancellable once placed, due to the nature of batch processing.
• If a pre-order item becomes unavailable (e.g. supplier discontinues it), we will notify you and issue a full refund to your original payment method.
• We do not accept refunds or exchanges for change-of-mind purchases once an order is confirmed.
• We do not maintain a separate Refund Policy page; all refund-related terms are governed under this section.

6. Delivery & Pickup

• Local delivery is available within Brunei at a flat rate of BND $4, with an estimated timeframe of 2–4 working days.
• Self-pickup is available at Sunway Centre, Bandar Seri Begawan, during the following hours:
• Monday to Friday, 10:00 AM – 5:00 PM.

7. Privacy

• We are committed to protecting your personal information. All customer data, including your name, contact details, and order history, is used solely for order processing, communication, and customer service purposes.
• We do not share or sell your information to third parties. Your data is securely stored and handled in accordance with general privacy standards.
• By placing an order, you consent to the collection and use of your information as outlined above. If you have questions or concerns, please contact us at dalkombeauty@gmail.com.